TelCAAP™ : (UC Call Management System)

TelCAAP™ is the industry leading web-centric call management system featuring the most comprehensive support for PABX vendors in the industry. In addition to allowing scalability and reliability of varied volumes of traffic monitoring, its data extraction tools and data capture systems also ensure a detailed usage capture facility.

TelCAAP™ is the most flexible reporting capabilities in the market and is designed to ensure full telecom life cycle management. It allows organisations, both small & large, to gain complete control over telephone misuse, increase personal accountability, allocate calling costs among departments, manage telecom equipment’s, chargeback, and report. Thus TelCAAP™ is the sound foundation on which every organisation’s telecom cost management strategy can be based upon.

Eastcom has enhanced its Flagship Product, TelCAAP™, to cater for seamless Play-back of Recording in the Cloud (e.g., MS Teams / Zoom) as per Enterprise rules.

TelCAAP™ Features

Administration

• Database can be modified to reflect each enterprise’s unique business structure, in terms of location, division, department, cost centre etc.
• Security levels & access rights can be configured based on either an individual or a group.
• It supports import of soft copies of tariff tables, thus avoiding manual data entry.
• The option of Eastcom outsourced service for automated web-based tariff updates is available.

         Multi-Site Capability

• Unique feature allows an enterprise with multiple office locations to use one centralized call accounting system.
• Multi currency support.
• Multi-vendor PBX support.
• Secure access of reports at each office location.
• Centralized reporting capabilities.

Monitoring Facilities

• Toll Fraud: Credit limits can be set on a per user basis, and user account flagged, when limit is exceeded.
• Exception reports can be generated both by duration (eg. 30 minutes) & by value (eg. above $50.00).
• Users allowed to highlight personal and business calls online.

Connectivity/Integration

• Supports all major PABX vendors and Cloud Telephony vendors
• Supports connectivity from either PABX, serial port or IP port or API’s
• Compatible to work with Microsoft Teams or Zoom
• Compatible to work with Avaya OneX
• Integration to ERP System (SAP, Oracle, etc)

Export Capabilities

• All reports exportable to MS-Excel format
• Option to create Eastcom’s customized interfaces to enterprise financial accounting system, that can enable automatic cost allocations to corporate cost centers.

Security Capabilities

• Each user can be configured to have various levels of access rights (e.g. department head can view staff usage reports etc.)

Customized Industry Modules

• Hospitality (e.g. hotels)
• Call center applications (e.g. Banking, Airlines)
• Client charging (e.g. Consultancy companies, legal firms)

 

 Recording Playback Module for Cloud PBX (MS Teams / Zoom)

 

        Eastcom has enhanced its Flagship Product, TelCAAP™, to cater for seamless Play-back of Recording in the cloud (e.g., MS Teams / Zoom) as per Enterprise rules.

        Background:

• Microsoft Teams / Zoom provides Recording Environment in cloud itself
• Enterprises DO NOT NEED to invest in Recording Infrastructure separately
• However, Teams records in One Drive (Zoom records in Zoom Cloud) of the individual who initiates recording (For Compliance)
• Play-Back of recording is a hassle.
• Sharing of Recording is Manual, hence no Security control
• Play-Back requirements as per Organisation needs, which vary, cannot be met in the cloud
• Currently, other traditional recording infrastructure is still used for this Purpose

Module will fill the gap without Enterprises investing in additional Recording Infrastructure

• TelCAAP™ Grabber can fetch the Recorded files in addition to Session details through Graph API.
• The files can be downloaded to local servers, encrypted and/or kept in the cloud.
• Recording link will be provided which can be accessed as per User Rights without manual intervention
• TelCAAP™ Reports combine all call types such as Local, STD, IDD, Peer to Peer, Meetings etc. in one Summary report for easy viewing and recording link for Play-back.

Thus, our TelCAAP™ solution will not only fill the gaps, but enhance the value of Cloud PBX (MS Teams / Zoom) UC Solution for Enterprises

   Reports

• Reports can be accessed via desktop browser (IE5.0 and above), and no additional client software is required.
• ‘Two click’ approach to generate a standard report.
• All reports contain detailed/ summary information on usage (duration), costs (based on operator tariffs) and breakdown between IDD, STD & Local calls
• Reports can be generated in combinations of the following parameters:
• Outgoing or incoming calls
• Individual extensions or users (PIN based)
• Groups (Department, Division, Cost Centre, Location etc)
• User defined reporting period
• Carrier/Operator
• Trunk group/CO Lines
• Specific route based calls to specific countries can be analyzed

 

Discover more of how Eastcom Systems’ solutions, services, and partners can impact your bottom line results by visiting www.eastcom-systems.com.

Email us at enquiries@eastcom-systems.com or call +65 6653 3270 to schedule a meeting.

 

Need more details on call accounting system? Submit the form below to get our brochure delivered to your inbox.. (Don’t forget to check your spam/junk folder)