AIMS: (Agent Innovative Monitoring System)

AIMS is the industry leading call center agent monitoring solution for call centers of all sizes.  Designed to create a better trained call center agent and to continuously improve client relationships, AIMS’ advanced features enable call center managers to proactively monitor detailed performance metrics of all their agents.

AIMS is completely hardware independent and operates as a standards-based value-added software extension to  all  major call  center  call  management systems.  Extensible features such as call criteria filtering, extended call detail monitoring and comprehensive integration with legacy/business systems are just a few of the full featured functions of AIMS.

With AIMS, call center managers will gain maximum visibility in addition to ensuring greater accountability and enhanced productivity for all agent performance under their purview.

Discover more of how Eastcom Systems’ solutions, services, and partners can impact your bottom line results by visiting www.eastcom-systems.com.

Email us at enquiries@eastcom-systems.com or call +65 6653 3270 to schedule a meeting.

 

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