Shweta Bhat
Bill Analytics Management

Customer-centric Bill Analytics Management

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Customer-centric Bill Analytics Management

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Service Providers continue to face the following challenges.

Rising Billing Costs

    • Per page printing, postage, paper, and envelope costs are high
    • Customization costs for bill format changes are high

Lack of Business Intelligence

    • Very little insight into customer’s usage patterns
    • Lack of variety in revenue analysis reports

Falling Revenues

    • Traditional IDD/STD voice revenues decreasing
    • Threats from free VOIP, Hop On/Hop Off services

Inflexible Billing Systems

    • Inability to generate bills that are customized to customer’s business requirements
    • Changes to bill layouts are time consuming and complex

 

Eastcom invested and developed CBAM – Customer-centric Bill Analytics management solution to specifically to address the need.

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CBAM shall help Service provider reduce their billing costs and generate new revenue stream while providing their Customers with Bill Analytics and Business Intelligence in addition to ability for Customized customer billing.

 

Bill Processing / Reporting & Analysis CBAM™ Application Scenario

 

 

Key benefits of CBAM to Service Provider’s Customers 

  • Self-Service
    24×7 online access to e-procurement, bills and analytic reports
  • Tie-in to Customer ’s Business Data
    Associate customer’s business related information to billing information
  • Stream line Customer Bill Review Process
    Capability to review and approve their departmental/regional monthly bill/usage online
  • Exportable Billing Data to ERP
    Achieve integration to customer’s ERP system with data export feed
  • Enhance Customer Experience
    Promote “Stickiness”

 

Key benefits to Service Provider

  • Additional Recurring Revenue Streams
    VAS recurring revenue from e-billing, ERP export feeds & customised reports
  • Increase Customer Relationship “Stickiness”
    Integrate customer’s business data with billing information to provide expenditure analysis of Service Provider’s services

Discover more of how Eastcom Systems’ solutions, services, and partners can impact your bottom line results by visiting www.eastcom-systems.com.
Email us at enquiries@eastcom-systems.com or call +65 6653 3270 to schedule a meeting.

 

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