TelCAAP™ : (UC Call Management System) TelCAAP™ is the industry leading web-centric call management system featuring the most comprehensive support for PABX vendors in the industry. In addition to allowing scalability and reliability of varied volumes of traffic monitoring, its data extraction tools and data capture systems also ensure a detailed usage capture facility. TelCAAP™ is […]
CCAAP™ (Comprehensive Cost Analysis & Allocation Package) CCAAP™ is the industry leading telco bill processing and telco data analytics that helps an enterprise to capture, analyse, validate, and allocate bill. This artificial intelligence data analytics solution provides the automation needed to fully consolidate all service provider bills into a streamlined and centralised process. It also offers dispute […]
#SGUNITED In supporting the fight against COVID-19, together with IMDA/SGTECH; Eastcom Systems is offering a 25% discount on our usual price to SMEs who onboard during the fight. ENTERPRISE COMPREHENSIVE OPERATIONS MANAGEMENT SYSTEM (ECOMS™) Eastcom’s Enterprise Comprehensive Operations Management Systems (ECOMS™) is a business productivity software that eliminates corporate provisioning challenges. It achieves this by […]
MACD Manager : (Move Add Change Delete Manager) Background Movement of personnel in any organisation is inevitable – Join, Resign, Transfer etc. All these involve changes in many operational systems and notably in Communication Systems. Typically, every Organisation manages these changes through manpower which results in: Delay in Provisioning Errors Higher cost Low Productivity […]
Enterprise Authentication Secured Server Cloud PBX ever-evolving technology has gained attention to the world of Information and Communications Technology (ICT). Enterprises migrating to Cloud PBX have the requirement for access codes to enable them to track, monitor and charge out the associated costs to Business cost centre or client billings in other cases. Seeing […]
CAMS™(Comprehensive Alarm Monitoring System) CAMS™is the industry leading remote alarm monitoring system for automation devices. Either working in stand-alone mode or fully complementing and tightly integrating with our industry leading Costimi$er™ solution, CAMS™ is designed to improve an administrator’s ability to monitor and manage all types of remote site automation equipment for exception conditions. […]
Business Intelligence (BI) and Business Analytics (BA) platform In the era of big data analytics, organizations are becoming vulnerable to errors and inefficiencies. Eastcom has a vision in transforming big data into cost-saving initiatives by introducing various state-of-the-art technologies. Application of sophisticated techniques to extract actionable knowledge is the key for profitability and sustainability. Statistical […]
AIMS: (Agent Innovative Monitoring System) AIMS is the industry leading call center agent monitoring solution for call centers of all sizes. Designed to create a better trained call center agent and to continuously improve client relationships, AIMS’ advanced features enable call center managers to proactively monitor detailed performance metrics of all their agents. AIMS is […]
Customer-centric Bill Analytics Management Service Providers continue to face the following challenges. Rising Billing Costs Per page printing, postage, paper, and envelope costs are high Customization costs for bill format changes are high Lack of Business Intelligence Very little insight into customer’s usage patterns Lack of variety in revenue analysis reports Falling Revenues Traditional […]
Global Recycling Interactive Pin -Management System It is a common practice to have PINS for security purposes to access devices or applications in an Enterprise. However, the creation and maintenance of PINS are dictated by device or application vendors. Hence users and enterprises must deal with multiplicity of PINS to remember each time when accessing […]