AIMS™(Agent Innovative Monitoring System):

AIMS™is the industry leading call centre agent monitoring solution for call centres of all sizes.  Designed to create a better trained call centre agent and to continuously improve client relationships, AIMS' advanced features enable call centre managers to proactively monitor detailed performance metrics of all their agents. 

AIMS^™ operates as a standards-based value-added software extension to all major call centre call management systems.  Extensible features such as call criteria filtering, extended call detail monitoring and comprehensive integration with legacy/business systems are just a few of the full featured functions of AIMS™.

With AIMS™, call centre managers will gain maximum visibility in addition to ensuring greater accountability and enhanced productivity for all agent performance under their purview.